Shipping policy

Shipping Overview

We offer free shipping on all orders shipped within the United States and Canada.
All in‑stock items ship within 24–48 hours via FedEx 2‑Day Air and include tracking information.

If you have any questions about your order or shipping, you can reach us at 1‑800‑651‑8190 or email info@invatechitalia.com.

Processing Times

  • Orders for stocked items are typically processed and dispatched within 24–48 business hours after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer; if this occurs, we will do our best to notify you by email.

Shipping Methods and Carriers

  • All qualifying orders ship via FedEx 2‑Day Air service at no additional cost within the United States and Canada.

  • We provide tracking on all shipments so you can follow your order from our warehouse to your door.

  • In some cases, we may use alternative reputable carriers with comparable delivery times to ensure timely delivery.

Estimated Delivery Times

Once your order leaves our warehouse:

  • United States: Typically delivered within 2 business days after shipment via FedEx 2‑Day Air.

  • Canada: Typically delivered within 2–4 business days after shipment, depending on destination and customs processing where applicable.

These timeframes are estimates and may be affected by factors outside our control, such as carrier delays, weather conditions, or customs inspections.

Shipping Destinations

  • We currently offer free shipping to valid addresses within the United States and Canada.

  • We do not ship to P.O. boxes or APO/FPO addresses at this time (optional – adjust if you do).

  • For inquiries about shipping to other countries or special destinations, please contact us at info@invatechitalia.com.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

  • Tracking information may take up to 24 hours to update after the carrier collects your package.

If you have not received a tracking email within 2 business days of placing your order, please check your spam folder or contact us.

Shipping Fees, Duties, and Taxes

  • Shipping is free on all orders shipped within the United States and Canada.

  • Any applicable sales taxes will be calculated and displayed at checkout based on your shipping address.

  • If your order is shipped across borders where duties or import fees may apply, these charges (if any) are the responsibility of the customer, in accordance with local regulations (adjust based on how you currently handle customs).

Incorrect Addresses and Delivery Issues

Please ensure your shipping address is complete and accurate at checkout.

  • We are not responsible for orders that are lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

  • If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may be subject to additional shipping charges.

If your tracking shows “delivered” but you have not received your package, please:

  • Check with household members and neighbors.

  • Look around your property and common delivery spots.

  • Contact the carrier directly with your tracking number.

If the issue is not resolved, reach out to us at info@invatechitalia.com so we can assist.

Damaged or Missing Items

We want you to receive your Invatech Italia products in perfect condition.

  • If your order arrives damaged, please contact us within 48 hours of delivery with your order number, photos of the packaging, and photos of the damaged item(s).

  • If any items are missing from your shipment, contact us within 48 hours so we can investigate with the carrier and arrange a solution.

Depending on the situation, we may offer a replacement, repair, or other appropriate remedy, subject to our inspection and carrier investigation.

Returns and Exchanges

Our Returns & Exchanges Policy allows you to return purchases within 45 days from the purchase date when shipped from within the United States and Canada, with the customer covering return shipping costs.

For full details on eligibility, return instructions, and return addresses in the US and Canada, please review our Returns & Exchanges page here: https://invatechitalia.com/pages/returns-exchanges.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or legal requirements.
Any changes will be posted on this page with an updated “last updated” date, and the revised policy will apply to all orders placed after the update.